Man with Van Stroud Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Stroud Green provides removal and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words shall have the meanings set out below:
1.1 "Company" means Man with Van Stroud Green, the provider of removal and related services.
1.2 "Customer" means the person, firm or organisation booking or receiving the services.
1.3 "Services" means any removal, transportation, loading, unloading, packing, unpacking, furniture assembly or related services provided by the Company.
1.4 "Goods" means all items, effects and belongings that are the subject of the Services.
1.5 "Service Address" means any collection, delivery or work address where the Services are to be provided.
1.6 "Contract" means the agreement between the Customer and the Company for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van services, including household and small office moves, furniture collection and delivery, and related light removals within the UK.
2.2 The specific Services to be provided will be as agreed at the time of booking, based on the information supplied by the Customer concerning the nature, volume and locations of the work.
2.3 The Company reserves the right to decline work that is unsafe, unlawful, impractical, beyond the capacity of the vehicle or staff provided, or outside the agreed scope of Services.
3. Booking Process
3.1 Bookings may be requested by the Customer via the Company’s accepted enquiry channels. A booking is not confirmed until it has been expressly accepted by the Company.
3.2 When requesting a booking, the Customer must provide accurate and complete information, including:
a) Collection and delivery addresses.
b) Access conditions at each Service Address, including parking restrictions, stairs, lifts, or long carry distances.
c) The volume and nature of the Goods, including any heavy, fragile, or unusual items.
d) Any special requirements, time constraints or additional services required, such as packing or furniture assembly.
3.3 The Company will provide a quotation or pricing basis based on the information supplied. The Company may revise the price if the information provided by the Customer was incomplete or inaccurate, or if the scope of work changes.
3.4 The Customer is responsible for obtaining any necessary permissions or permits for parking, access, loading or unloading at each Service Address.
4. Pricing and Payment
4.1 The Company may charge on a fixed-price or hourly-rate basis. The applicable pricing structure will be confirmed at the time of booking.
4.2 Unless otherwise agreed in writing, charges are calculated from the time the vehicle and crew arrive at the first Service Address until completion of the Services at the final Service Address, including any waiting time caused by the Customer, their agents or circumstances within the Customer’s control.
4.3 Additional charges may apply for:
a) Extra staff or vehicles requested or required on the day.
b) Delays caused by inadequate access, waiting for keys, incomplete packing, or the Customer not being ready at the agreed start time.
c) Work outside agreed hours.
d) Congestion, toll or parking charges incurred while carrying out the Services.
4.4 Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking and may require full payment on or before completion of the Services.
4.5 Deposits are generally non-refundable, subject to the cancellation terms set out in section 6.
4.6 The Customer must pay all sums due without set-off or deduction. If payment is not received when due, the Company reserves the right to:
a) Suspend or refuse to continue Services until payment is made.
b) Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
5. Customer Responsibilities
5.1 The Customer must ensure that:
a) All Goods are properly packed and ready for transport, unless packing services have been agreed.
b) All items to be moved are clearly identified and accessible.
c) All Goods are owned by the Customer or the Customer has full authority to move them.
d) Fragile or valuable items are appropriately protected and disclosed to the Company before the work begins.
5.2 The Customer must be present or represented at all collection and delivery addresses to provide access, instructions and confirmation of completion. If the Customer or their representative is not present, the Company will proceed based on the agreed instructions and will not be liable for any loss or misunderstanding arising from the Customer’s absence.
5.3 The Customer is responsible for securing valuables such as jewellery, cash, important documents and personal electronic devices. These should not be included in the Goods to be transported unless expressly agreed.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 The Company may apply the following cancellation charges, based on the notice period before the agreed start time:
a) More than 7 days’ notice: deposit may be retained but no further charge.
b) Between 48 hours and 7 days’ notice: up to 50 percent of the quoted price.
c) Less than 48 hours’ notice or failure to be available on the day: up to 100 percent of the quoted price.
6.3 If the Customer significantly alters the scope, distance, volume or timing of the work, the Company reserves the right to adjust the price or, if the change cannot reasonably be accommodated, to treat the booking as cancelled by the Customer and apply the relevant cancellation charges.
6.4 The Company may cancel or reschedule a booking if events beyond its reasonable control prevent the Services from being carried out safely or lawfully. In such cases, the Company will endeavour to offer an alternative time or refund any sums paid for Services not provided, but will not be liable for consequential losses.
7. Access, Parking and Waiting Time
7.1 The Customer must ensure that there is suitable access for the vehicle at each Service Address, including safe and legal places to load and unload.
7.2 Any parking charges, fines or penalties incurred as a result of carrying out the Services, where the Customer has not arranged suitable parking, may be charged to the Customer.
7.3 If access is restricted or delayed for reasons outside the Company’s control, the Company may charge for waiting time at the agreed hourly rate or a reasonable additional fee, and may adjust the price if extra time or effort is required.
8. Excluded and Hazardous Items
8.1 The Company will not carry:
a) Illegal goods, drugs or stolen property.
b) Explosives, weapons, ammunition or other dangerous items.
c) Flammable, corrosive, toxic or otherwise hazardous materials, including but not limited to petrol, gas cylinders, paint, chemicals and solvents.
d) Perishable or temperature-sensitive goods requiring specialist conditions, unless specifically agreed in writing.
e) Live animals or plants, except by prior agreement.
8.2 If such items are discovered during the provision of Services, the Company may refuse to move them and may terminate the Contract without liability, while retaining any sums already paid.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to the Goods is subject to the limitations in this section.
9.2 The Company will not be liable for:
a) Loss or damage arising from the Customer’s failure to pack items properly, unless packing services were provided by the Company.
b) Damage to items that are inherently fragile, poorly constructed, or not designed to be moved when assembled, such as flat-pack furniture moved in a built state.
c) Pre-existing defects or damage.
d) Damage to Goods caused by abnormal or unforeseeable circumstances beyond the Company’s control, such as severe weather, road closures or accidents caused by third parties.
9.3 Unless otherwise agreed in writing, the Company’s total liability for loss of or damage to Goods, caused by its negligence or breach of Contract, shall be limited to a reasonable amount having regard to the value of the Goods and the price of the Services. The Customer is encouraged to maintain their own insurance for high-value items.
9.4 The Company will not be liable for indirect or consequential loss, such as loss of profit, loss of income, loss of opportunity or emotional distress.
9.5 Any visible loss or damage must be reported to the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services. The Customer must give the Company a reasonable opportunity to inspect any alleged damage.
10. Damage to Property
10.1 The Company will take reasonable care to avoid damage to property and premises when providing the Services.
10.2 The Customer must protect floors, walls, doorways and other vulnerable areas as necessary, or explicitly request extra protective measures in advance, which may be subject to additional charges.
10.3 The Company’s liability for damage to property, such as buildings, fixtures or fittings, arising from its negligence, will be limited to the reasonable cost of repair or cleaning, taking into account fair wear and tear.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household refuse, builder’s rubble or similar waste unless specifically agreed as a separate service and compliant with relevant regulations.
11.2 The Customer must not request the Company to dispose of waste unlawfully, including fly tipping or leaving items in unauthorised locations.
11.3 Where the Company agrees to remove items for disposal, it will do so only to authorised facilities and may charge any associated disposal or handling fees. The Customer remains responsible for ensuring that any items presented for disposal are lawful to dispose of and are not hazardous unless previously declared and accepted.
12. Insurance
12.1 The Company maintains insurance appropriate to its operations. Details of cover may be provided upon request.
12.2 The Customer acknowledges that standard insurance may not cover all risks or full replacement value of high-value items, and the Customer is encouraged to obtain additional insurance where necessary.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be addressed promptly.
13.2 The Customer should provide full details of any complaint, including dates, locations, descriptions of Goods and any supporting evidence. The Company will investigate and respond within a reasonable time.
14. Privacy and Data
14.1 The Company will use personal information provided by the Customer only for the purposes of administering bookings, providing Services and handling payments and enquiries, except where required by law.
14.2 The Company will take reasonable steps to protect personal data and will not sell or share it with unrelated third parties for marketing purposes.
15. Variations
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
15.2 Any variation to these Terms and Conditions must be agreed in writing by the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By placing a booking with Man with Van Stroud Green, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
