Man with Van Stroud Green Privacy Policy
This Privacy Policy explains how Man with Van Stroud Green collects, uses, stores and shares personal data relating to customers and prospective customers. It applies to all Man with Van Stroud Green customers within the Stroud Green area, as well as anyone who makes an enquiry about our services.
Man with Van Stroud Green is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
For the purposes of data protection law, Man with Van Stroud Green is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means by which your personal data is processed.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or other service information materials.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The types of personal data we may collect include:
Identification and contact details: name, address, service address, billing address and general location information within the Stroud Green area, as well as contact details such as your preferred contact method.
Service information: details of the services you request or receive from us, including collection and delivery addresses, property access information you choose to provide, inventory descriptions, dates and times of moves and any special instructions relevant to providing our services.
Communication data: information contained in enquiries or correspondence you send to us, such as service quotes, booking confirmations, complaints, feedback or testimonials you choose to give.
Payment and transaction data: partial payment information necessary to process your payments and keep records of transactions, such as payment method, amounts paid, dates of payment and invoices. We do not store full card numbers or security codes if payments are processed via third party payment processors.
Technical and usage data: limited technical data that may be collected when you visit our website, such as IP address, browser type, pages viewed and time spent on our site, where this is necessary for security, performance or analytics. Any cookies or similar technologies will be used only where legally permitted and, where required, with your consent.
Lawful Basis for Processing
Man with Van Stroud Green processes your personal data only when we have a lawful basis to do so under data protection laws. Depending on the circumstances, we rely on the following lawful bases:
Contract: we process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking or receive moving or transport services from us.
Legal obligation: we may process and retain certain data where we are required to do so by law, for example for tax, accounting or insurance purposes.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, responding to enquiries and ensuring the security of our operations.
Consent: in limited circumstances we may rely on your consent, for example for certain types of marketing communications or non-essential cookies. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services: creating and managing bookings, planning routes, carrying out moves and transport services, issuing invoices and processing payments.
To respond to enquiries: supplying quotes, answering questions about our services, and communicating with you about your requests.
To manage our relationship: notifying you of important information about your booking, dealing with feedback or complaints and issuing service updates where relevant.
To maintain business records: keeping appropriate records of transactions, customer interactions and service history for accounting, tax and audit purposes.
To improve and protect our services: monitoring service performance, ensuring security, preventing misuse or fraud and developing our business operations.
To meet legal and regulatory requirements: complying with obligations imposed by law, regulations or court orders.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described above, and always in accordance with data protection law. These third parties act as data processors or, in certain instances, as separate controllers.
Service providers and subcontractors: we may use trusted companies or individuals to assist in providing our services, such as additional van operators, logistics support or storage providers. They process personal data only on our documented instructions and are not permitted to use your data for their own purposes.
Payment processors and banks: where necessary to process payments, prevent fraud and handle refunds or chargebacks.
Professional advisers: such as accountants, legal advisers and insurance providers, where this is necessary to obtain professional advice or manage claims.
Authorities and regulators: where we are legally required to disclose information, for example to tax authorities, regulators, law enforcement or courts.
Whenever we use data processors, we enter into appropriate contracts that require them to protect your personal data, keep it confidential and process it only in accordance with our instructions and the law.
International Transfers
Our primary operations are based in the United Kingdom and we aim to keep your personal data within the UK or European Economic Area where possible. If it is ever necessary to transfer your personal data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or transferring to countries that have been deemed to provide an adequate level of data protection.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage ongoing relationships, respond to queries about completed services and comply with legal obligations. Financial and transaction data may be retained for a longer period where required by tax or accounting rules.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Security of Your Personal Data
Man with Van Stroud Green takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. While no system can be completely secure, we work to ensure that access to your data is restricted to those who need it for legitimate business purposes and that anyone handling your data is subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Stroud Green customers in the Stroud Green area, subject to certain legal conditions and exemptions:
Right of access: you can request confirmation that we process your personal data and ask for a copy of the data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other lawful basis for processing.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or assess an objection.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities.
Right to data portability: where our processing is based on your consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format or transfer it to another controller where technically feasible.
If you wish to exercise any of these rights, please contact us using the contact details available on our service information channels. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set by data protection law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. The updated version will be made available through our usual customer information channels and will take effect from the date it is published.
We encourage you to review this Privacy Policy periodically so that you remain informed about how Man with Van Stroud Green protects your personal data and your rights.
